Customer Care
Softco
When accounts payable receive an invoice from a supplier, they will check the price invoiced compare to the price in the booking.
If this match they will pay the supplier without contacting Customer Care same as if there is more money in the system than in the invoice. AP will underpay the supplier based on the invoice received.
If the price doesn’t match however they will need a reason as per why we do not pay what the supplier ask for, be it he isn’t charging us contracted rate, he is charging more pax than he should… This is called an account query and will be dealt with through a different software called Softco.
Once you click on the link, you will be directed to the main Softco software page.
Click on mine to be verified, you will then get a list of all the queries assigned to you.
To work on one query, click on the yellow CaseId.
In the yellow box, they will explain to you where the issue is. Once the group book fixed, you will have to give an explanation by clicking on add a new comment in the yellow box. Please note that accounts need a comment, even if it is a short one.
Once this is done, you can send the case back to accounts by clicking the green button at the bottom right of the page.
You can then click sur Route and your Softo Query is done.