The Customer Care department is in charge of communicating with the client to make sure we have all the details necessary for the tour to run smoothly. The 1st contact after having been handed over a group is to follow up with the agent.

 

Once the itinerary is done, we will email the client introducing ourselves if new contact.

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In this email, we will ask for all the details we need

• Flight times

• Update on sale

• Client itinerary

• Option chosen

• ​Tour leader name and number (if a closed group)

 

We will also advise them of any issues on the program

• Visit not doable/available /waitlist

 

Finally, if possible we will try to up sale if possible trying to add:

• Visits

• Meals

• Entertainments

• Drinks packages

 

If everything is in order, we will wait until 8 weeks before the group arrive and ask for updates.

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If there is issues or pending request we will keep the client update ASAP and in regular basis.