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Business Development

FAS Procedure

As of 09.01.2018 there is also a new FAS procedure in place on how the FAS should be filled out and send to the Group Accommodation team.

 

The idea behind is that FAS are being pulled from a PCM (if applicable) in order to have the correct budgets shown. The following steps can be followed to insert the FAS out of a PCM correctly:

 

  1. The message code to issue new FAS from PCM: is called “RPCM – hotel requirements”

  2. Copy/paste the FAS pulled with this code in current FAS section of the group book

  3. Delete the FAS table no longer required

  4. Fill in all additional details

  5. Most Important: add ZOFFER line (if not already present) to the Group Book – this will allow the Group Accommodation to pull the booking on their report and print FAS

 

This is what the “RPCM – hotel requirements” will look like when pulling it from the PCM:

Picture4.png

Please note, there is a couple of aspect which have to be considered:

  • RPCM only applies to FAS generated from PCMs quotes – if you don’t have PCM already, the existing FAS has to be filled out and send to the Group Accommodation team (with ZOFFER line inserted in Group Book)

  • When generating the RPCM, the PCM date has to be at the correct  travel date

  • Weekend supplements will show in RPCM because they are set up in the generic rates in the data base

  • Any other supplement passed on to the client which are not included in the PCM (ex: difficult date, better hotel category, etc.…) will need to be added manually

  • The overall budget still needs to be calculated and added manually

  • “Reference/ Agent/ BD Agent/ Rooms” header still needs to be filled in manually

 

You also find the following questions on the FAS in Group Book which should be answered as good as possible in order to provide the Group Accommodation team with as many information on the group as possible:

 

  • Does the agent require confirmation of hotel names at this point: Yes or No - please delete as appropriate.

  • When are the hotel names required: please advise.

  • Can be reversed: Yes or No - please delete as appropriate.

  • Waitlists accepted: Yes or No - please delete as appropriate.
    Can driver and guide be outbooked:  Yes or No - please delete as appropriate.

  • Are dates flexible: Yes or No - please delete as appropriate.(If yes please include details)
    Is budget flexible: Yes or No - please delete as appropriate. (If yes please include details)

  • Additional information: target client /VIP / hotels to be avoided

  • Any specifics required: wheelchair access/ lift /family room/ VIP room required

  • Is a weekend supplement included in the budget?

  • Alternative counties if requested ones are not available?

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