Clearing of Waitlists, overbooked groups and late placement is completed in different stages.

Status that will be used throughout this process are –

1. WL – Waitlist – this is an area or hotel that has been placed on waitlist as at the time of booking the group space was not available.

2. OM – Overbooked against – this is where we have overbooked a group against another group based on the likelihood that it will cancel

3. MN – Missing Night – This is mainly used for series where there is gaps in the overall series.  By January of each year all MN’s will be moved to a WL status

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Stage 1 - Clearing from Allocation

• This stage will start around January of the year that we are in.  We will check the WL’s against allocation.

• If space is available it will be offered to the Account Handler, specifying the Hotel name and cost.

• If this is not suitable Account Handler will provide a reasonable reason as to why they cannot accept it ( Rate / Location)

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Stage 2 - Clearing from CH report or XX Report

• This stage will also start around January after allocation has been checked. 

• If space is available matching that of any WL’s, it will be offered to the Account Handler.

• If the space offered is not suitable a reason for not accepting the space needs to be given ( rate / location)

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Stage 3 -Searching for Space

• After Allocation has been checked and CH and XX reports checked, we will then start to look for space directly at hotel.

• This process will be done chronologically by month with the exception of any priorities (as determined by Management)

• Accommodation will also review who is blocking space and see if they can possibly move.