Operations
Ferry Bookings FAQ
ROUTES IRELAND - MAINLAND EUROPE
ROUTES UK - MAINLAND EUROPE
ROUTES IRELAND - UK
How to book?
Latest check-in times – must be stated on itinerary!
Passenger lists
N:\Groups - 1st Floor\Operations Department\Shared Information\Passenger Lists for Ferries
General notes for bookings
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Always send from Tourplan, not via email
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Always insert both the sailing time and arrival time at destination into pickup/ dropoff! Ensure to change date in dropoff for overnight sailings.
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Ensure no driver is manually overridden in foot passenger lines.
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Insert all required lines (foot pax or incl coach + driver, required cabins etc.)
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Any additional information (cabin breakdown, meals required, special requirements etc.) into supplier message, NOT pickup/dropoff
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Ferry companies’ reference numbers to be given on all correspondence at all times
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Account numbers + contracts:
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STE003 Stena Line – A/C no. 917 - Ireland Contracting
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POE500 P&O Ferries – A/C no. 94927 - UK Contracting
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IRI045 Irish Ferries – no A/C no. - Ireland Contracting or Public Outlook folder for Contracts
Empty legs
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Customer Care to advise if empty leg to be booked by Operations as some coach companies arrange sailings themselves, or have specific requests for routes/ timings
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Please ensure correct pax breakdown is given in service line – for empty coaches, no passengers to be in the line!
CAL528 Caledonian MacBrayne
Which lines to use/ what to watch out for
Select the appropriate line depending on destination, this supplier has recently been cleaned up so TP should be up to date.
Please note that the coach and driver (if applicable) need to be entered in the cost line under the correct coach size (14 metres, 13 metres etc.) This is very important otherwise the request will only include foot passengers, and driver and coach will not be booked. More information please see the following link: N:\Product\Supplier information\Cal Mac\New booking procedure for Caledonian Macbrayne.docx
How to book/ who books this (Ireland + UK)
UK Operations will send the request to the supplier, the code to use is FESR. Please note that bulk bookings (FEBR) should be avoided as this causes confusion for the supplier and lead to delays in response. Please ensure when sending the request that correct passenger numbers and coach + driver has been included. Responses from the supplier will come into the dedicated ferry inbox, which can be accessed by the Operations team. Calmac will send a confirmation back with their own reference number which must be entered in the booking line on TP.
Any amendments/cancellations or other communication with the supplier must include the Calmac reference number. Guide to present voucher at the ferry port.
Check-in times / ferry times
Check in normally 30 minutes before departure. Please see Calmac website for the different timetables. https://www.calmac.co.uk/calmac-summer-timetables and https://www.calmac.co.uk/calmac-summer-timetables
Any additional information
Please beware that Calmac may often cancel or amend sailings due to different reasons including adverse weather conditions, please check the ferry inbox and supplier website for regular updates.