When a refund is needed, Account Handlers have to fill in a Refund Form that is saved in the intranet ( https://web.abbey.ie/confrefund/).

 

Together with the Refund Form, they have to submit a copy of the Tour Window and send them to accountsreceivables@abbey.ie (note that for refunds greater than £/€1,000 a Director’s signature is needed).

 

The Credit Control team will then confirm if the refund is due by checking the agent statement and pass the refund to be processed by the assistant accountants