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Delegate Services

Refunds

When you receive a refund request you need to check the Terms and conditions (T&C) for the particular conference. 
Registration and accommodation will have different T&C.    


Generally there is an administration fee, so the delegate needs to be made aware of this before any refund is processed.
If the refunds fall within the T&C period you can go ahead an start the process.  

   
Firstly you need to determine the currency and method off payment used when the registration was made.     

 

*If Bank transfers - will require you to get all the relevant bank details from the delegate.     
*If Credit card, - you need to make sure the payment went through within the last 6 months. If not we will need to get the card details from the delegate.    

Processing  a refund by bank transfer:

  1. In Abbey Group Share Point> Go to > Form Links> Realex Refund Authorization Form https://web.abbey.ie/confRefund/

  2. Fill in the form following the guidelines below                                     

  3. Print/ generate pdf document – Rename doc with conference name and ID number

  4. Send to appropriate manager to sign

  5. Once signed off, send to accounts:

 

Save the doc on the NDrive - Conference & Events\Operations\C & E .Delegate Service\2022\Finance\Refunds

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