The DS Team is responsible to manage all conference inboxes and queries:

• Each DS staff member monitors their designated inboxes.

• Emails are to be answered within 24 hours, with the exception of the weekend.

 

Standard Procedures:

• Emails are always sent from the conference email address NOT from your personal emails.

• They should include the specific conference secretariat signature.

• The PM will provide guidance on the email signatured to the DS, per inbox (if there are specific requirements).

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Email Tags - Color Categories:

• We use color categories to flag emails for specific people.

• This will avoid that an email is left unanswered or that it is answered twice.

• The tone of the emails must be polite, helpful and professional.

• Spelling and grammar should be checked if you are unsure ask for help.

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Delegate Services Current Color Categories:

• Christiane Schröder - Purple

• Niamh Galligan - Teal

• Tania Costa - Dark Blue

• Intern 1 - Dark Marron

• Intern 2 - Grey

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