Query Resolution
Unfortunately, not all invoices are straightforward and can be processed right away. Some invoices have certain issues – common examples are:
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Supplier charges us for more money than we allocated in Tourplan
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If the supplier charges less, then that’s OK and we will just pay them as per their invoice
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Supplier charges us for a booking that’s cancelled in Tourplan
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The VAT is incorrect, either on the invoice or in Tourplan
In almost all cases, to solve issues like that, you will need to go into the booking in Fastbook or Groupbook, open Service List, and double-click on the relevant supplier line to see the details of the booking:
Here we can see that we have the total amount of £135 ready to be paid. However, let’s say the supplier charges £150 on their invoice. In this case, you would need to send this invoice to the consultant which you can see at the top of the Fastbook window.
Important: when you send a query to them, try to be as detailed as possible and mention exactly what the discrepancy is.
Any internal invoice queries we have are sent through Softco. First, you need to insert a comment which you can do with this button in the toolbar on top:
Then, to send the query, just click the green button in the toolbar:
And select the name of the person you want to send it to in the window that comes up:
